General Disability Policy

International Coach Institute supports individuals with disabilities and is committed to providing disabled individuals access to reasonable accommodations. In addition, International Coach Institute prohibits discrimination based on disability and ensures equal opportunity for all qualified individuals with disabilities. International Coach Institute is committed to providing reasonable accommodations in compliance with all local, state/territory, and federal laws. Individuals with questions about this policy, or who wish to request accommodation should contact Director of Education icicat10@gmail.com.

Unable to accommodate some learning disabilities:

International Coach Institute is not able to accommodate some learning or physical disabilities currently. Individuals with questions about this policy should contact Director of Education at icicat10@gmail.com.

DEIJ Statement

The ICF Global Board of Directors approved the ICF Statement of Diversity, Inclusion, Belonging and Justice in July 2020. Staff and volunteer leaders from ICF’s six family organizations subsequently cosigned the statement. This statement of principles reflects a position we invite every ICF Member, Credential-holder and accredited provider to subscribe to.

ICF Members and Credential-holders live and work in more than 140 countries and territories. ICF is a vibrant global community committed to the shared vision of making coaching an integral part of a thriving society. Our mission is to lead the global advancement of coaching. To do this, we must reflect on our blind spots and be aware of opportunities for improvement. We cannot ignore the challenges that coaches and coaching clients face due to systemic problems in the communities.

As members of the ICF community, we ascribe to the core values of integrity, excellence, collaboration, and respect. The foundation of these values is a shared commitment to diversity, inclusion, belonging and justice.

We will place diversity, inclusion, belonging and justice at the forefront of every decision we make within our Association. As we continue the journey toward our vision, we will recommit ourselves to valuing the unique talents, insights, and experiences that every coach and client brings to the world.

Non-Discrimination Policy

It is the policy of the International Coach Institute that:

•Recruitment and hiring of all personnel are conducted without discrimination against any individual regarding race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status.

•All Staff and personnel will not discriminate against any employee or participant because of race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status.

•All individuals are welcome to participate regardless of race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status.

•All employees, students, and other participants should be able to enjoy an environment free of discrimination and harassment. This includes, but is not limited to, discrimination or harassment in the areas of race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status. Our organization does not and will not tolerate conduct by any employee, student, volunteer, contractor, visitor, or vendor which unreasonably interferes with an individual’s ability to learn in a welcoming environment.

Participants who wish to report discrimination are encouraged to follow the grievance policy outlined on our website: internationalcoachinstitute.com. International Coach Institute will promptly investigate all claims and reports of inappropriate conduct.

Grievance Policy

International Coach Institute seeks to ensure equitable treatment of every person and to attempt to solve any grievances in a timely and fair manner. Participants have the right to file a grievance regarding presentation or content, facility concerns, or instructor/faculty behavior. All grievances will be addressed to the best of our ability to prevent further problems. A process for filing grievances can be found below:

1.A participant should first attempt to resolve the issue directly with the educator/trainer, staff, or participant with whom they have an issue. If participants are not comfortable approaching the individual, they can proceed to step 2.

2.If participants are not comfortable approaching the individual with whom they have a grievance, or are unable to resolve the issue directly, participants should submit a written grievance to the program manager within 7 days. The program manager will review the issue and talk to the student within 14 days of receiving the complaint. The program manager will work with all parties involved to resolve the issue.

3.If a participant does not feel the issue is resolved, a written request for an appeal should be sent to the Director of Education at icicat10@gmail.com for review. This appeal should include the original complaint and reasons(s) the participant is unsatisfied with the resolution attempt(s). Appeals are reviewed and a written response will be provided to the participant within 30 days. All appeal decisions are final.

Participation Policy

Success in our program requires full commitment by all participants. By enrolling in this course, participants agree to being fully present during all sessions and participate to the best of their ability. This includes arriving on time, abiding by the code of conduct, and engaging in course activities.

Attendance

To provide you with the minimum required training hours for certification, it is important that you are present at all course meeting. It is the International Coach Institute policy that:

• If you have an emergency or become ill and are not able to attend a coaching session, please contact your instructor and the Director of Education at icicat10@gmail.com immediately. You will be expected to complete the session materials, review the session materials, review the session recording, and complete a coaching session outside the live session to make up for the missed session.

• If you need to miss more the 16 hours of the course, you have the option to work with the instructor to cover the missed material at your own expense or register for another course. 

• If you miss more that 5 hours of mentor coaching, you will need to arrange and pay for individual mentor coaching sessions to complete the required 10 hours of mentor coaching to satisfy the International Coaching federation requirements.

Petitions to this policy are considered on a case-by-case basis and must be submitted in writing to the instructor and the Director of Education at icicat10@gmail.com.

Course Engagement

Our courses are designed to be interactive and engaging for our participants. It is therefore an expectation that you participate in course activities, including dialogue with the course instructor and peers, mock coaching activities, and experiential learning exercises. If you are unable to participate in an activity, please inform your instructor as soon as possible. Please refer to the code of conduct for additional details.

Code of Conduct

Participants are expected to conduct themselves in a professional manner during all sessions. This includes, but is not limited to:

•Arriving on time to all sessions.

•Attending all live sessions and mentor coaching sessions.

•Having your camera on for virtual live sessions.

•Participating fully in all sessions and mentor coaching sessions. This includes being prepared for the session, involving yourself in discussions and activities, assuming responsibility for your learning, and contributing to the learning of others.

•Engaging in discussions with integrity and honesty.

•Being respectful of your fellow participants and instructors, including silencing your cell phone, not texting, and other disruptive behaviors.

•Embracing diversity and inclusion while respecting the dignity and humanity of others.

Partial Completion Policy

International Coach Institute will offer credit for partial completion of a course. The number of hours awarded will depend on the number of hours of curriculum received. If you are interested in receiving partial credit for a course in which you are currently or were previously enrolled, please contact the Director of Education at icicat10@gmail.com at least 30 days before the course begins or  no more than 7 days after the course is ended. Please include details about the course in which you were enrolled, the number of credit hours you are seeking, and any additional relevant information. If approved, you will receive a certificate of credit from International Coach Institute indicating the number of training hours completed.

Payment/Fees Policy

All registrations are secured on a first-come, first-served basis. Your registration in a course is dependent upon receipt of a $300 deposit with monthly payments during the course or full payment. We accept payment by Pay Pal or check payable to: International Coach Institute. All payments will be in USD currency.

Refund Policy

Cancellation of a course must be made a minimum of 30 days prior to the course to be eligible for a full refund. Cancellations made less than 30 days before the course are not eligible for a refund. Written notice of cancellation shall be effective on the date the withdrawal is received by the Director of Education at icicat10@gmail.com. Refunds will be made within 45 days following receipt of cancellation or withdrawal requests.

Registration Modifications

Modifications to registration, including substitutions of participants or transfer of course dates, must be completed at least seven days before the program date. Participants may contact the Director of Education to modify their registration at icicat10@gmail.com. Course changes will be allowed if there are spots available.

Transfer of Credit Policy

International Coach Institute will accept partial credit from other organizations or programs.

If you have completed a ACSTH, ACTP, Level 1 or Level 2 program at another organization, we will apply your completed credit hours to your ACSTH, ACTP, Level 1 or Level 2 program. You must provide documentation of your ACSTH, ACTP, Level 1 or Level 2 completion, including the organization, number of hours completed, completion certificate, and contact information for the organization or trainer. You may be asked for additional details or documentation on an as-needed basis. Please contact the Director of Education at icicat10@gmail.com for more information.

Illness Policy

To provide you with the minimum required hours for certification, it is important that you are present at all course meetings. If you have an emergency or become ill and are not able to attend a coaching session, please immediately contact your instructor and the Director of Education at icicat10@gmail.com. You will be expected to complete the session materials, review the session recording, and complete a coaching session outside the live session to make up for the missed session. If you need to miss more than 16 hours of the course, you will have the option to work with the instructor to cover the missed material at your own expense or register for another course. If you miss more than 5 hours of mentor coaching, you will need to arrange and pay for individual mentor coaching sessions to complete the required 10 hours of mentor coaching to satisfy the International Coaching Federation requirements.

Petitions to this policy are considered on a case-by-case basis and must be submitted in writing to the instructor and the Director of Education at icicat10@gmail.com.

Statement on Ethics, Integrity, Transparency

As an ICF Accredited provider, our organization adheres to and emphasizes the International Coaching Federation Code of Ethics. The ICF Code of ethics describes the ICF core values, ethical principles, and standards of behavior for all ICF professionals. Meeting these ethical standards of behavior is the first of the ICF core coaching competencies. You can read more about the ICF Code of Ethics Here.

Additionally, International Coach Institute commits to acting with integrity and transparency and strive to be as transparent as possible by explicitly stating measures being taken to provide programs in an ethical manner. We do not believe in using manipulative or dishonest sales tactics and strive to provide a safe and ethical sales process. Further, we work to provide fair and equitable pricing for all programs to ensure access and quality of coaching education.